Return, Cancellation & Refund Policy

This Policy explains when and how you may cancel an order, return an item, substitute a registration, or request a refund for purchases made directly from Colvai through www.colvai.ai, the Colvai  store, or our customer care team. It applies to:

• Online and digital learning — self-paced eLearning, on-demand modules, webinars, and recorded content;
• Live training and events — instructor-led courses, seminars, workshops, masterclasses, and conferences delivered in person or in a live virtual/hybrid format;
• Software and digital products — downloadable tools, licenses, and templates; and
• Physical products — printed books, course materials, and merchandise.

What this Policy does not cover. Professional engagements — consulting, strategy execution, program and project delivery, PMO build-and-operate, organizational change management, and bespoke or enterprise training programs — are not governed by this Policy. Those engagements are governed exclusively by the applicable proposal, master services agreement (MSA), statement of work (SOW), or order form, which set out their own fees, cancellation, suspension, and refund terms. Where a separate signed agreement and this Policy conflict, the signed agreement controls.

For clarity, “you” or “Customer” means the person or organization that places an order; “we,” “us,” “Colvai” means Colvai LLC; “Order” means a purchase you place with us; and “Materials” means any books, printed matter, software, or other items provided in connection with a course, event, or Order.

Because digital learning is delivered instantly and consumed on access, the following applies:

• You may request a full refund of an eLearning course, webinar, or online module if you have purchased it but have not yet started or accessed it, and provided the access period has not expired.
• No refund is available once you have started, accessed, downloaded, or streamed any part of the course, webinar, or module.
• No refund is available after the access period has expired.

Where required by applicable consumer law, any statutory cancellation right is addressed in Section 9.

4.1 Cancellation by you

• Cancel at least 14 days before the course or event start date for a full refund.
• Cancellations received fewer than 14 days before the start date are non-refundable, and Colvai may retain the full fee. If you have paid only part of the fee, the remaining balance remains due.
• If you do not cancel and do not attend (a “no-show”), the full fee remains payable and is non-refundable.

4.2 Transfer to a colleague (name substitution)

If you cannot attend, you may transfer your registration to another individual from your organization at no charge, provided you notify us at least 3 business days before the start date and the substitute meets any prerequisites.

4.3 Transfer to a future occurrence

In place of a refund, you may transfer your registration to a later scheduled occurrence of the same (or an equivalent) course or event once, provided the transfer takes place within 12 months of the original start date. After 12 months, the registration expires and no refund or further transfer is available.

4.4 Cancellation or rescheduling by Colvai

Colvai may reschedule or cancel a course or event. If we do, we will notify you and, offer a new occurrence. You may either register for the new occurrence at no additional charge or request a full refund of the course or event fees. Colvai is not responsible for any airfare, hotel, visa, transportation, or other third-party or personal expenses, or for any cancellation or change fees you incur. We recommend you book refundable travel and accommodation.

4.5 Course materials

To receive a refund, any Materials issued to you before the start date must be returned unused and in their original condition. Materials that are not returned in original condition will be charged to you at the original list price. In the case of a transfer or substitution, previously issued Materials, books, or software will not be reissued.

4.6 Changes

Dates, times, venues, delivery formats, instructors, and pricing for all courses, seminars, and events are subject to change.

Software, licenses, downloadable tools, and digital templates that have been opened, downloaded, activated, or used are non-returnable and non-refundable. Where a digital product has not been accessed and the law grants a cancellation right, Section 9 applies.

• Return window and condition. You may return unopened merchandise in its original condition, including original packaging and packing slip, within 14 days of receipt, for a refund of the purchase price less shipping and any other charges (including, without limitation, customs duties and tariffs).
• Restocking fee. A 25% restocking fee applies to any merchandise not returned in its original, unopened condition and packaging.
• Return shipping. Shipping costs you incur to return a product are not refundable. Original shipping charges are non-refundable for undelivered, unclaimed, or returned packages unless the issue resulted from a Colvai error.
• Cancel before shipment. If your Order has not yet shipped, you may cancel it from your order details (or by contacting customer care) before dispatch.
• Trackable return required. All returns must be sent using a trackable courier (for example, UPS, FedEx, or USPS with delivery confirmation). If a returned package is not received by Colvai and you cannot provide tracking information, responsibility for the package rests with you as the shipper.
• Refused / undeliverable / re-shipping. If a package is returned to us marked “refused,” “unclaimed,” or “undeliverable” and you ask us to re-ship it, a re-shipping fee of $15

For invoiced Orders, purchase-order (PO) registrations, and group or bulk enrollments:
• Cancellation and transfer terms follow Sections 3–6 by product type, unless your order form or a separate agreement states otherwise.
• For group registrations, the cancellation window in Section 4.1 applies to the group booking as a whole; partial reductions made fewer than 14 days before the start date are treated as cancellations of the affected seats.
• Invoiced amounts remain payable in accordance with the agreed payment terms even where a refund or credit is later issued; we will reconcile any approved refund or credit against the outstanding balance.

• Refunds for discounted or promotional purchases are calculated on the amount actually paid, not the list price.
• For bundled offers, returning or cancelling one component may forfeit the bundle discount; the refund will be adjusted to reflect the non-discounted price of the items you keep.
• Promotional credits, vouchers, and complimentary items have no cash value and are non-refundable.

Where you purchase as a consumer in the EEA or the United Kingdom, you may have a statutory right to cancel certain purchases within 14 days without giving a reason (the “right of withdrawal”), in addition to the rights in this Policy. Important exceptions apply — in particular, digital content and services begun with your prior express consent (and your acknowledgment that you thereby lose the right of withdrawal) may not be cancellable, and live events booked for a specific date may be exempt. Nothing in this Policy limits any non-waivable statutory rights you may have under applicable consumer-protection law.

• Method. Approved refunds are issued to the original payment method used for the Order. For invoiced/PO Orders, refunds are issued as a credit note or bank transfer per the agreed terms.
• Currency and fees. Refunds are made in the original transaction currency. Colvai is not responsible for any currency-conversion differences, bank fees, or card-processor charges applied by third parties.
• Taxes and duties. Refundable amounts exclude non-recoverable taxes, customs duties, and tariffs except where required by law.
• Timing. Once approved, please allow up to 14 business days for processing; the time for funds to appear depends on your payment provider. You will receive a confirmation once the transaction is completed.
• Chargebacks. If you believe an error has been made, please contact customer care before initiating a chargeback so we can resolve it directly.

To avoid delays, please include all of the following with your returned package and in any related correspondence. Requests with missing, incorrect, or incomplete information cannot be processed:

1. Full name and address
2. Phone number
3. Email address
4. Packing slip (for physical products)
5. Original order confirmation number
6. Reason for the return, cancellation, or substitution

Return physical products to:

98 Cuttermill Road
Great Neck, NY, 11021
United States of America

To substitute, cancel, or reschedule a course, seminar, or event:

Call +1 (888) 212-3872 or email care@colvai.ai with all of the information above.

Please allow up to 14 business days to process your cancellation, return, or substitution. You will receive a confirmation email once it is complete.

If you have not received your purchased items, or you receive damaged Materials, you must notify Colvai no later than 15 days from the order date. You can reach us through the “Contact Us” section of our website, by calling +1 (888) 212-3872 , or by emailing care@colvai.ai.

All claims must include:

1. Full name and address
2. Phone number
3. Email address
4. Packing slip (for damaged products)
5. Photo of the damaged products (for damaged products)
6. Original order confirmation number

Colvai is not liable for any failure or delay caused by events beyond our reasonable control — including natural disasters, severe weather, epidemics or public-health measures, government action, travel restrictions, strikes, utility or network failures, or venue closures. In such cases we will, where practicable, reschedule the affected course or event or offer a credit or refund as set out in Section 4.4.

We may update this Policy from time to time. The current version will always be posted on this page with a revised “Last updated” date. The terms in effect at the time of your Order apply to that Order.

Data controller: Colvai LLC

Address: 98 Cuttermill Road, Suite 466, Great Neck 11021, NY, USA

Privacy contact / Data Protection contact: legal@colvai.ai

General contact: hq@colvai.ai

EU/EEA representative: eu@colvai.ai

UK representative: uk@colvai.ai